FAQs

What does Technomask look like?

The mask is a transparent mouth-nose cover made with a membrane of polyurethane; this type of mask is also generally known as a community mask / non-medical mask. The material is soft and light, it can be worn throughout the day without any problems, and it does not cause the wearer to sweat (only if very hot outside of course!). It has an ergonomic cut, is water-repellent, slightly elastic and adaptable to the face. It is friendly to the skin and adheres well to it; it contains no silicone. The mask can be disinfected and hand washed using soap and running water. This is not a medical product and is not classed as personal protective equipment (PPE).

 

Why is Technomask transparent?

The transparency provides a more pleasant wearing experience and reduces the inhibition against the mask. This helps with compliance, which can increase the protection against the virus in public. Changing our behaviour for the benefit of others is generally rather difficult. This is why we have developed a mask that has as few restrictions as possible, thereby motivating people to wear it to protect others.

 

What are the properties of Technomask?

  • Ergonomic and lightweight: the mask fits perfectly around the mouth and nose without compromising comfort.

  • Can be disinfected: the mask can be repeatedly sprayed with alcohol or disinfectant solution to disinfect it.

  • Washable: the mask can be cleaned with soap under cold running water.

  • Sustainable alternative: the mask is reusable and unlike disposable masks, they will not be found littering the streets or affecting animals and their natural habitat.

  • Cost-effective: for less than the price of a box of disposable masks, you can have one.

  • Durable and easy-care: its durability is not affected by dirt, sweat, sun or moisture.

  • Breathable: polyurethane is also used in rainwear and functional clothing because of its water-repellent properties, wearing comfort and breathability.

  • Waterproof: polyurethane is waterproof and dries quickly.

  • Kind to the skin: the polyurethane used does not cause allergies and the mask contains no silicone and is BPA-free.

  • Ideal for deaf individuals or interpreters: as the mask is transparent, a person’s mouth area is not obstructed, so their lips can be read easily and there are no barriers in communication. 

  • Ideal for hospitality workers: the masks allow a person to interact with their customers, in a safer environment, whilst still providing a satisfying, smiley service.

  • Stylish: The “medical look” might be great in a hospital environment to give confidence to patients, but it is not necessarily the image you want to encourage people to feel comfortable in a hospitality establishment or for the fashion-conscious among us. 

  • Customisation: for larger orders, there is an option to personalise the masks with a logo or artwork.

 

Will Technomask steam up or fog up?

Yes, the mask can steam up or fog up if there is a sudden change of temperature or intense physical activity, for example, while jogging.

 

What can I do if Technomask steams or fogs up?

Apply dishwashing liquid or liquid soap to the mask. Spread the soap with the help of a moistened cleaning cloth for glasses. After a short time, gently polish the mask until it is clear again. The soap film should not be rinsed off again, as it takes away the surface tension and no water vapour can now settle on the mask.

An anti-fog spray provides a coating on the surface so that condensation droplets do not stick on it, which should stop the mask from steaming up. The spray is available from specialist opticians. The mask should be cleaned beforehand to remove dust particles.

 

How do I wear Technomask?

  • Step 1: Clean hands with soap and water or hand sanitizer.

  • Step 2: Remove Technomask from its packaging or solid pouch.

  • Step 3: Position the mask in your hands so that you can put each ear-opening around your ears. Be careful not to stretch the mask in the middle. You can stretch the mask slightly at the sides if the mask is a bit too tight.

  • Step 4: Ensure proper fit and wear the mask so that it sits a little lower on the nose.

  • Note: The front of the mask should not be touching your mouth or chin.

 

How often should you clean Technomask?

You should clean your mask on a daily basis or more regularly throughout the day if you are wearing it for longer periods at a time. Wash the mask with cold water and soap or antibacterial spray, and then use a tissue or similar product to dry it. It is important to always remove masks correctly and wash your hands after handling or touching a mask which has just been used.

 

How should I store Technomask?

While taking off the mask do not put it under your chin or leave it on any surface, as it will be a source of infection. Whenever possible, wash the mask immediately with cold water and soap or disinfect it with antibacterial spray, then use a tissue or similar product to dry it. Fold the mask along the seam and place a tissue or similar product in between. Store the mask in a solid pouch, paper bag or envelope to keep it safe from germs.  It is not recommended to leave the mask loose in your bag, as this will expose it to the other bacteria clinging to whatever else you have in there, all of which could be transferred to your face when you next put on the mask.

 

For which industries is Technomask suitable for?

The mask is suitable for a wide variety of industries, from gastronomy to culture, retail, events management, conferences, banking, insurances, public transport, beauty salons and hairdressing, education, to name but a few. Technomask is already very popular within the Deaf community and among those who are hard of hearing or have Autism. 

 

How does Technomask compare with other masks?

The transparency allows for face recognition as well as for the reading of facial expressions. There are hardly any negative reactions to the wearer thanks to the transparency of the mask. In contrast to many products made of fabric, the mask is waterproof. Breathability ensures high comfort all day long as there is no heat accumulation beneath the mask, unlike hygiene masks or masks made with fabric. It is easier to understand each other while wearing the mask, as it does not sit on the mouth and therefore speech is not affected. The mask can be reused which leads to lower costs compared to medical and hygiene masks. The mask is practical for travelling, as it can be disinfected and washed at anytime, anywhere. It is more sustainable because it is reusable. The mask is neutral thanks to its transparency and therefore fits with any style of clothing. The masks can be personalised with a logo or artwork. In contrast, face shields can make the eyes tired, are not very attractive and are uncomfortable to wear.

 

Does Technomask provide as much protection as a fabric or disposable mask?

Disposable and fabric masks are designed to block bodily fluids and particulate materials away from the wearer’s face. Technomask serves the same functions as these masks and provides a full physical barrier, which helps prevent particles or droplets from getting through. Technomask is not airtight at lower the lower end of the mask, where air circulation occurs, thus allowing for comfort and breathability. All disposable and fabric masks have gaps on the sides, so this design is not entirely unique to Technomask. Technomask is not an N95 respirator; only N95 respirators do not have gaps and are able to filter, with a full seal when fit-tested and properly worn.

 

Why is Technomask open at the bottom? Does this not make the mask less secure?

The mask is open at the bottom to ensure better breathability and comfort. Our mask is primarily a community mask. It is worn to protect others from our droplets as it is water-repellent. At the same time, however, thanks to its water-repellent properties, it offers better protection against infection than fabric masks, as it protects against droplets from the outside since it is water-repellent. 

 

I understand that Technomask protects well against droplets, but what about aerosolised particles?

Only FFP masks can protect against aerosolised particles, which are reserved for medical personnel dealing with Covid-19 patients. Since aerosolised particles can also affect the mucous membranes of the eyes, there is no 100% protection against them.

Are there certifications available for Technomask?

The polyurethane used is certified and produced in Europe according to the Oekotex Standard 100. The production of the mask follows the highest standards and is carried out in accordance with the EU directives. The certification of masks is only required for personal protective equipment or medical products – for example those used within the medical field by doctors. Whereas Technomask is a community mask.

 

Is Technomask recommended by the WHO or CDC?

The WHO and CDC recommend that people wear masks – they say that “Masks are a critical preventive measure and are most essential in times when social distancing is difficult. If masks cannot be used, make sure to take other measures to reduce the risk of COVID-19 spread, including social distancing, frequent hand washing, and cleaning and disinfecting frequently touched surfaces”. The WHO and CDC do not endorse any particular type of mask or brand. They do however have a list of Considerations for Wearing Masks.

 

Why is there no refund?

The mask is a hygienic product.

 

You claim that the mask is sustainable, but the mask is 100% polyurethane. What is sustainable about it?

It is true that polyurethane is a synthetic fibre. However, the mask can be re-used, which contributes to its sustainability. What many people may not know is that the fleece of the surgical masks with mouth-nose protection is made of polypropylene, also a synthetic fibre. Billions of surgical masks are currently produced and thrown away after a few hours.

 

Why should we not use FFP type masks?

Due to the worldwide supply shortages of FFP masks, coupled with the rising prices for such masks, it is important that they are primarily made available to medical personnel.

 

Isn’t a plexi glass divider or shield enough?

Plexi glass protects employees and customers from each other, but not the employees amongst themselves. If an employee falls ill, the whole team risks isolation.

 

What types of masks are there?

The following types of mask are available on the market:

  • Industrially produced textile mask (community mask): According to the WHO, when used correctly, this type of covering primarily protects other people from infection and is recommended to be worn by the general population. Technomask is a community mask and falls into this category.

  • Surgical mask: Such masks, when used correctly, primarily protect other people from infection. If you have symptoms of an acute respiratory disease, you should use a mask of this kind.

  • Filtering face piece (FFP) or FFP2/FFP3 mask: This type of mask protects the wearer from solid and liquid particles and aerosols. They are worn by medical staff in a work situation. Some of these masks have a vent outlet to make it easier to breathe out. Infected persons with or without symptoms of illness should not use masks with a vent outlet as they do not filter air that is breathed out and so could lead to the virus spreading.

  • Other types of face covering (homemade textile face covering, DIY face covering): These types of covering do not provide any reliable protection and are therefore not recommended.

  • Covering your face with a scarf of cloth does not protect you sufficiently from becoming infected and is of only limited use in protecting others. A scarf or cloth should not be used instead of a mask.

  • Visors are also no substitute for a face mask. Visors only serve as a complementary form of protection measure in conjunction with a mask.

 

What is the purpose of a mask?

The use of non-certified masks is aimed at the general population, primarily for source control, such as to protect others from exhaled droplets containing the virus droplets emitted by the wearers of the mask. A mask is designed to reduce the spread of droplets when sneezing, coughing or talking. It acts as a barrier that reduces the risk of infecting others, as it can shorten the range of droplets ejected when coughing, sneezing and talking. At the same time, wearing the mask reduces the contact made by the wearers with their own hands with the area around the mouth and nose, which also minimises the transmission of the disease.  A mask protects the area around the mouth and nose, has a very good fit and is comfortable to wear, thus promoting well-being. The mask is not perceived as an external object. Although the mask is not a prevention or guarantee to avoid the virus, when used correctly it does reduce the risk of spreading and infection.

 

Why do we not want to wear a mask?

Whereas in many Asian cities it is commonplace to see commuters wearing a mask to go about their daily business, in Western societies it is not a familiar use. The face is the part of our body that most strongly expresses our individuality. Hiding the face can be felt as an imposition on our individuality, almost like a ban on talking, as we communicate heavily with our facial expressions. We associate masks with fear, contagion and crime, and thus create an internal defensive reaction. The image of the mask is associated with global catastrophes.

 

 

While the masks offer protection as they reduce transmission, at the same time they also allow a more personal level of interaction in business areas where face recognition is important. The mask is an expression of respect and care for employees and customers. Wearing a mask signals a high standard of hygiene and safety. According to the latest studies, 44% of COVID-19 infections are transmitted by asymptomatic carriers. This makes it all the more important that everyone wears a mask where the safety distance cannot be maintained, since we do not know who is carrying the virus and has the potential to infect others (customers, colleagues, employees, etc.).

 

Where is Technomask produced? Who is the manufacturer?

The mask is produced and made in Italy by a group from the fashion industry. The fashion group was founded in 2013 and has focused on the specialised processing of fabrics, leather and plastic materials.  With 2600 square metres of floor space, the group carries out projects for the major international fashion brands using the latest technology (Fendi, Burberry, Hogan, Louis Vuitton, etc.). The group has 40 employees and serves a chain of over 100 partners. 

 

How fast can you deliver? How fast can you customise the product?

Since the manufacturer in Italy works on its own production facilities, we are able to react quickly and flexibly to orders. The masks are produced according to EU standards and are delivered individually packed in sealed bags. Production time: 10,000 items/day. Transport: approx. 2 days, depending on location

 

Is the mask available on the market?

The mask has been sold successfully in Italy since the beginning of April 2020. The sale is currently being extended to other markets (EU and USA).

 

What type of personalisation do you offer? What is the minimum quantity ordered? What are the costs involved? What are the benefits?

We can offer the printing of a logo or other artwork. Starting from an order quantity of 1,000 units we can produce personalised masks. Our technicians will be happy to help you find innovative ideas and solutions for your needs. Costs vary depending on the cost/technology. On average about €1 per mask.

A personalised mask with a logo can leave a positive impression on customers and is also a great form of advertising or a unique give-away idea.